Contemporary consumers expect fast, competent, and personalized service at every stage of the shopping process. Therefore, online store owners can no longer rely solely on traditional methods of customer contact; they must use advanced tools that allow them to exceed their customers' expectations and build lasting relationships.

The Shopify platform, as one of the most popular e-commerce solutions, offers a wide range of integration possibilities with external applications that can significantly improve customer service processes. Whether you run a small online boutique or an expansive trading platform, a well-chosen application will not only improve communication efficiency with customers but also increase shopping satisfaction, leading to greater brand loyalty.

In the following article, we will explore the best customer service applications on Shopify that will help you strengthen your relationships with your customers. We will discuss their key features, advantages, and how they can be integrated with your store. Through practical tips and examples, you will understand how each of these applications can become an invaluable tool in your customer service strategy.

List of Shopify customer service applications

Shopify Inbox

Link to application

Shopify Inbox is a free communication tool that allows Shopify store owners to connect with customers during their shopping experience. With this application, you can customize your messages to the customer, using live information such as browsed products, cart contents, or past orders. Shopify Inbox helps increase order values by recommending products or offering discounts. Faster responses can boost conversion by up to 69% – the app provides AI support in the form of quick replies and suggested reactions. Integrating chat with the store is simple, and all conversations can be conveniently managed directly from the app.

Features:

1. Manage chat conversations in-store and on the Shop app.
2. Quick access to customer profiles and cart details.
3. Send product recommendations, images, and discounts without leaving the chat.
4. Automate greetings, contact collection, and frequently asked questions, saving time for both you and your customers.

Price:

Free: Shopify Inbox is completely free, making it an attractive tool for improving customer communication without additional costs.

Tidio Live Chat & AI Chatbots

Link to application

Tidio is a platform that improves customer experiences through the integration of live chat features, the AI chatbot Lyro, a ticketing system, and more. The application helps convert passive visitors into active buyers while improving customer service in online stores.

Features:

1. Enables direct contact with visitors, allowing for quick problem-solving and increased sales.
2. Automatic responses to frequently asked customer questions with the help of AI chatbots.
3. Preview carts, order history, and recommend products directly in the conversation.
4. Easy Shopify integration through a simple app installation.
5. Efficient management and resolution of customer inquiries.

Price:

Free: The free plan includes live chat conversations with 50 users per month, flows for 100 visitors, a ticketing system, a mobile app, and social media integrations.

Customer Service ($29/month): Includes 100 conversations for $29 per month, with the option to increase to 250-1000 conversations for $59. Includes all features from the free plan, analytics, a list of active visitors, operating hours, Tidio AI response assistant, and live chat support (24/5). Option for a 7-day free trial.

Flows ($29/month): Allows reaching 40,000 visitors with the ability to grow. Includes all features from the free plan, automation analytics, chatbot templates, a visual chatbot creator, and the option to remove Tidio branding as an additional option. Live chat support (24/5) and a 7-day free trial.

Lyro AI Chatbot ($39/month): Enables up to 200 Lyro conversations with the ability to expand as it grows. Includes all the features from the free plan, a website scraper, Lyro tasks, native Shopify actions, and the option to remove Tidio branding. Live chat support (24/5) and a 7-day free trial.

Pushdaddy WhatsApp, Live Chat

Link to application

Pushdaddy allows easy switching between WhatsApp chat and traditional live chat, while offering a wide range of automations such as abandoned cart recovery or order confirmation. Additionally, the application supports push notifications and integration with social media platforms like Facebook Messenger and Instagram, increasing your store's marketing capabilities. With multiple operators and an FAQ feature, Pushdaddy becomes a comprehensive customer service tool.

Features:

1. Switch between WhatsApp chat and traditional live chat, allowing flexible communication with customers without registration.
2. Automatic cart recovery, order confirmations, and tracking updates via WhatsApp and email.
3. Use push notifications for marketing actions, increasing sales.
4. Add Facebook Messenger, Instagram, and more to expand communication reach.
5. Chatbots for automatic responses to customer inquiries and built-in FAQ pages.

Price:

Free Installation: Free installation with the possibility of using the application in a developer store. Automated messages regarding cart recovery, order confirmations, and tracking are paid according to the fair usage policy.

Gorgias

Link to application

Gorgias is an advanced customer service platform that supports the growth of e-commerce brands through AI-driven customer experiences. With Gorgias, you can get up and running quickly, avoiding the complicated implementations typical of other providers. The platform offers a single place to manage all aspects of customer support, allowing agents to focus on increasing sales.

Features:

1. Manage all conversations in one place, integrating over 100 apps with Gorgias.
2. Simplify customer service with easy-to-configure automation for consistent, brand-compliant messages.
3. Turn shoppers into loyal customers with personalized campaigns that increase gross sales value.
4. Create, duplicate, edit, and return Shopify orders directly from Gorgias.
5. Automatically pull customer data from Shopify into your responses.

Price:

Starter plan ($10/month): Includes 3 customer service agents, 50 tickets per month, $0.40 for each additional ticket, and live chat. Includes a 7-day free trial.

Basic plan ($60/month or $600/year): Includes unlimited customer service agents, 300 tickets per month, $40 for every additional 100 tickets, and live chat. Includes customer service and optional automation add-on. 7-day free trial included.

Pro plan ($360/month or $3,600/year): Includes unlimited customer service agents, 2000 tickets per month, $36 for every additional 100 tickets, and live chat. Includes customer service and optional automation add-on. 7-day free trial included.

Advanced plan ($900/month or $9,000/year): Includes unlimited customer service agents, 5000 tickets per month, $36 for every additional 100 tickets, and live chat. Includes customer service and optional automation add-on. 7-day free trial included.

HelpCenter: AI FAQ+Help Center

Link to application

HelpCenter is a versatile tool for improving customer service, ideal for stores of all sizes—from small businesses to enterprises. The application allows for the quick creation of detailed FAQs through integration with ChatGPT-4 and facilitates instant translation with LangShop. It offers multichannel support via live chat, Facebook Messenger, and helpdesk ticket system, centralizing all customer queries in one place.

Features:

1. Create separate FAQ pages, help centers, knowledge bases, and product FAQs with ChatGPT.
2. Choose from over 25 templates for FAQ pages, self-service widgets, contact forms, and product tabs.
3. Multichannel support through live chat, Facebook Messenger, help desk, chatbot, and widget.
4. Add widgets with contact forms, order tracking, and FAQs to any page.
5. Trusted Shopify developers with 9 years of experience, offering support 24/7/365.

Price:

Free: Free installation, with costs of $0.25 for each additional ticket. Limited number of FAQ articles and pre-built templates, customizable FAQ and help widget, live chat, chatbot (1), helpdesk with 10 tickets/month, and HelpCenter branding.

Basic ($5.99/month or $59.99/year): Includes GPT-4, unlimited FAQs and categories, premium templates, FAQ translations, images, unlimited chat conversations and chatbot, helpdesk with 50 tickets/month, and no branding. Cost $0.16 for each additional ticket. 3-day free trial.

Standard ($19.99/month or $199.99/year): Includes everything from the Basic plan, helpdesk with 300 tickets/month, FAQ translations to 5 languages. Cost $0.15 for each additional ticket. 3-day free trial.

Advanced ($49.99/month or $498.96/year): Includes everything from the Standard plan, helpdesk ticket system with 1000 tickets/month, unlimited FAQ translations, priority user support, and priority feature requests. Cost $0.1 for each additional ticket. 3-day free trial.

Shopify customer service apps

Selecting the right customer service tools for your Shopify store can significantly impact customer satisfaction and the endgame, meaning sales growth. With applications like Gorgias, HelpCenter, or Tidio, you have the opportunity to create an integrated support system that automates many processes while easing the workload for your team. Consider your needs and budget to choose the solution that best supports your business and watch how improved customer service translates into customer loyalty and increased profits.