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FAQ, or frequently asked questions
General Questions
What is Shopify and how can it help my business?
Shopify is an e-commerce platform that allows you to create and manage online stores. Our agency specializes in customizing Shopify stores to meet the specific needs of your business, providing professional support at every stage—from design to store launch.
What are the main advantages of choosing Shopify for my online store?
Shopify offers ease of use, security, scalability, and many integrated marketing tools, making it an ideal solution for e-commerce businesses.
Can I move my existing store to Shopify?
Yes, our agency can help migrate your existing store to Shopify, ensuring a smooth and painless transition of data while minimizing business interruptions, regardless of the system you are currently using.
What support do you offer after launching the store?
We offer comprehensive post-launch support, including technical assistance, updates, development, and advice on store optimization and expansion.
Payments
What are the costs of creating a Shopify store with your agency?
The cost of creating a Shopify store varies and depends on many factors, such as the complexity of the project, specific requirements, additional features, and the delivery timeline. We encourage you to contact us for a personalized quote.
Do you offer different pricing packages?
Yes, we offer various pricing packages tailored to the different needs and budgets of our clients.
Are there any hidden costs I should be aware of?
No, all costs are clearly outlined in our offer. Transparency is important to us.
Do you offer installment payment options?
Yes, it is possible to arrange installment payments to help clients manage their budget.
Warranty
What quality guarantees do you offer for the stores you create?
We offer a Quality Guarantee, ensuring no technical issues and full support for one month after the store's launch. We take pride in our work and prioritize high-quality execution.
What happens if I'm not satisfied with the store's performance?
If within 30 days of launching the store you find it does not meet your business expectations, we commit to taking all necessary corrective actions to adjust the store to your needs. Your satisfaction is our priority.
Can the warranty be extended after the first month of support?
Yes, it is possible to extend the warranty after the standard 1-month support period. The details of the warranty extension can be discussed individually.
How are problems related to the store's functionality reported during the warranty period?
If there are any issues with the store's functionality during the warranty period, please report them directly to your project manager through the chosen communication tool. This is the fastest and most effective way to communicate, allowing us to prioritize and quickly resolve reported issues.
Technical
What technologies do you use when building stores?
In our work, we use the latest technologies and best industry practices to ensure high quality and store performance. We specialize in building stores based on the headless commerce concept, using the Next.js framework. This approach allows us to offer more flexible and scalable e-commerce solutions that are perfectly tailored to the specific needs of our clients while ensuring excellent performance and speed of the stores.
Will my site be optimized for mobile devices?
Yes, all of our stores are fully responsive and optimized for mobile devices, ensuring an excellent user experience on any device.
Do you offer integration with external systems and applications?
Yes, we offer a wide range of integrations with external systems, including payment systems, inventory management, and marketing tools.
Do you offer store customization according to individual client needs?
Yes, one of our main goals is to deliver a personalized solution that perfectly meets each client's individual needs. Our design process includes a detailed analysis of the client's business requirements, which allows us to create stores that not only look great but also meet the demands of even the most specific industries.
Other
How long does it take to create an online store?
The project delivery time depends on its complexity and requirements. Typically, this process takes from several weeks to a few months. We encourage you to contact us for more detailed information.
Do you offer training on how to manage a Shopify store?
Yes, we offer training and educational materials that will help you effectively manage your Shopify store. They will also ensure that employees can quickly adapt to the new system.
Do you offer support for adapting the store for international sales?
Yes, we offer support in customizing your store for international sales. We assist in configuring multilingual options, currencies, and adapting purchase processes to the requirements of different markets. Our team will also help with implementing local payment methods and delivery options to ensure that your store is user-friendly for customers from different parts of the world.